Your DX

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Manage your use of our services

You can self-manage many aspects of your use of DX services quickly and easily from here. Should you require help at any time just use Live Chat. If you are unable to manage the task you are attempting, please call or mail us using our Sales & Accounts contact form, and we’ll be pleased to help.

  • Change your details

    Tell us about any permanent change to your address or phone number as recorded on your DX account.

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  • Order your consumables

    Order up the logbooks, label packs, tamper evident pouches and other consumables you need to use DX’s services.

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  • Complaints procedure

    Let us know if you are dissatisfied with an aspect of our service so that we can apologise and make things right.

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  • Holiday period schedule

    Check out our collection and delivery schedules around holiday periods in the UK and ROI.

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  • US Embassy passport applications

    Find out about our collection and delivery services in the UK for people applying for US passports.

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  • DX Despatch

    Our fast, easy-to-use labelling software for DX Express customers, for rapid storage and reuse of recipient addresses.

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  • DM6

    Our DX Freight customer portal for entering and tracking 1-Man and 2-Man service jobs on our system.

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  • 2-Man customer booking system

    Our portal for DX Freight customers to book early collection, enabling them to increase customer delivery flexibility.

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  • DX Exchange portal

    Our file sharing platform that best delivers on security, digital signature and integration with the Exchange Membership.

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  • DX IT remote help tool

    Live online IT assistance for technical issues with printing our labels, running our software or similar matters.

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  • DX Directory

    Find addresses for a members of the DX Exchange using our online search tool.

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  • How to use DX Exchange

    Addressing guidelines to help you ensure that your documents are collected, sorted and delivered on time.

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  • DX Exchange notifications

    Arrange to receive SMS and/or email notifications as soon as mail has been delivered to your Exchange.

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  • DX Exchange mailroom audit

    Maximise the benefit of your DX Exchange Membership with our free, secure audit of your mailroom practices.

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  • DX address book cleansing

    Free, secure, professional cleansing of your address book or mail database by our specialist data cleansing partner.

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  • DX sample drop

    Details of our nationwide network of drop locations for safe, secure COVID-19 test returns to laboratories.

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